Free shipping nationwide

Finding the perfect fit

Sizing and Restock

We carry sizes 5, 6, 7, 8, and 9. True to size.


THE PERFECT FIT

True Story shoes are carefully crafted in our signature luxurious tulle with straps that tie gracefully and securely at the foot. Each style was thoughtfully designed for all women - featuring a sleek pointed toe and a flattering d'orsay style (open sides). The tulle molds to the shape of your feet and is suitable for slim and wider feet.


The sophisticated styles + the softest and finest materials deliver that absolutely perfect fit.


Crafted in luxurious tulle + soft vegan leather, with lush insole cushion, each shoe will truly bring you endless comfort for all-day wear.


Sizing and cut of the shoe are guaranteed true to size. (US Standard sizing)


RESTOCK

For restock updates, please follow us on Instagram @truestoryevermore


Restock will depend on availability of materials. Restock of an item takes 3 to 6 months.


PRE-ORDER

You may opt to pre-order an item to secure your size. Please email us at hello@ilovetruestory.com


Pre-order schedules are posted on our Instagram page.


So much love and hard work from the entire team goes into making each and every shoe. For pre-orders, please allow a delivery estimate of 5 to 7 weeks.

Shipping and Returns

For Metro Manila orders, your parcel will arrive in 1 business day. For orders in the Philippines, your parcel will arrive in 1-3 business days, with the exception of items on pre-order. 


We use LBC for all orders outside MNL. 


RATES:

N & S Luzon            300

Vis & Min                 318


Note: Rates can only accommodate 1 pair of shoes.  If you have multiple orders, additional shipping fees shall apply. 


Same Day Delivery is available for orders within Metro Manila and can accommodate up to 4 pairs. A flat rate of P230 shall apply. Mondays to Fridays only. Ship with Lalamove.


SIZE EXCHANGE


Getting you that perfect fit is our top priority. Although our sizing is guaranteed true to size, we understand that finding the right fit can sometimes be tricky.


If the shoes you ordered are not a good fit, you may have them exchanged for the correct size. 


You may return new, unworn shoes in their original packaging within 7 days of purchase for a Size Exchange.  The shoes must be received by us within 7 days after purchase.  Shoes must be in their original condition and packaging with no signs of wear. We advise our customers to try on the shoes on a carpeted area to prevent scuffing. If the shoes are returned with scuff marks, signs of wear, toe marks,  scuffed soles, we will no longer process the exchange.


Customers are responsible for all postage fees. We shall only pay the return shipping costs if the return is due to our end - you received an incorrect item.


All custom items are final sale. Items purchased at a discount are final. 


By making a purchase, you agree to abide to our store policies.


Please email us at hello@ilovetruestory.com if you would like to process a Size Exchange.  


RETURN POLICY


We only offer size exchange. No returns.


PACKAGING


We are faithful to our commitment to creating responsible and sustainable fashion. Our packaging was thoughtfully designed to be kind to the planet. Recycled from used and scrap paper, our shoeboxes are simple and eco-friendly.

Payment and Order Processing

We try and do our best to respond to your orders within 24 hours. Order confirmation will depend on availability of item/items at the time the order form was sent.


Payment Method:

We accept payments through BDO and Eastwest bank deposit or online transfer. 


A confirmation email will be sent with our bank details. Be sure to provide your correct email address.