FAQ’s

Size guide

Our sizing is US true to size

To find your perfect fit, please refer to these guidelines:

1. Measure your foot

Measure a straight line from the tip of your big toe to the outermost part of your heel . This is the length of your foot.

2. Select your size

Refer to the size conversion chart and select the size closest to your foot length.

NOTE:
♧ Our sizing is true to size, guaranteed. (US Standard)

♧ We always recommend getting your usual US shoe size for closed shoes, no socks. If you are in between sizes, or have wide feet, we recommend sizing up.

♧ We don't carry half sizes. We recommend getting the shoe size based on the length closest to your foot measurement.

♧ Please note that foot length is not equivalent to shoe length.

♧ These are our usual recommendations to get you the best possible fit for our collection.

The Perfect Fit

Your True Story shoes are carefully crafted from a luxe blend of tulle uppers and fine vegan leather. Thoughtfully designed for all women, featuring a soft point toe and a flattering d'orsay style (open sides).

Our signature confection of luxe tulle and enhanced cushioning, will bring you cloud-like comfort for all day wear.

Designed and contoured to fit slim and wider feet, the tulle molds to the shape of your foot, with straps that frame the foot comfortably in place.

The contoured d'orsay style and the softer than soft tulle uppers are sure to provide that perfect Cinderella fit.

Shipping and Returns

Upon purchase, your parcel will be handed to the courier within 3 to 5 working days. Ship with Lalamove for MNL orders. Outside MNL, via LBC.

SIZE EXCHANGE

(For RTW & Metro Manila orders ONLY)

All custom heel orders and preorders are final sale. Items purchased at a discount are final.

Getting you that perfect fit is our top priority. Although our sizing is guaranteed true to size, we understand that finding the right fit can sometimes be tricky.

If the shoes you ordered are not a good fit, you may have them exchanged for the right fit.

You may return new, unworn shoes in their original packaging within 24 hours upon delivery for a Size Exchange. The shoes must be handed to a Lalamove courier within 24 hours upon delivery of item.

Shoes must be in their original condition and packaging with no signs of wear. We advise our dear clients to try on the shoes on a carpeted area to prevent scuffing. If the shoes are returned with scuff marks, signs of wear, toe marks, scuffed soles, we will no longer process the exchange.

Client is responsible for all shipping fees.

If the design you purchased is not available in your size, preorder takes 6 to 8 weeks.

By making a purchase, you agree to abide to our store policies.

Size Exchange is NOT applicable for provincial and international purchases.

Please email us at hello@ilovetruestory.com if you would like to process a Size Exchange.

RETURN POLICY

We only offer size exchange. NO RETURNS.

PACKAGING

We are faithful to our commitment to creating responsible and sustainable fashion. Our packaging was thoughtfully designed to be kind to the planet. Recycled from used and scrap paper, our shoeboxes are simple and eco-friendly.

International Shipping

Currently unavailable

Payment and Order Processing

We try and do our best to respond to your orders within 24 hours. Order confirmation will depend on availability of item/items at the time the order form was sent.

Payment Method:

We accept payment through BDO, GCash, and Maya.

Sizing

Size guide

Our sizing is US true to size

The Perfect Fit

Shipping and Returns

Payment and Order Processing